Frequently Asked Questions

Do you ship to my country?

YES! We ship worldwide. Tracking provided.

 

How much does it cost to ship a package to my country?

Shipping costs depend on your destination and the quantity/weight of goods you are buying. Proceed to checkout to see shipping costs (you will not be charged at this step).

 

How long will it take for my order to arrive?

Your order will be dispatched within 1-4 business days. The estimated shipping time is up to 10 business days for Europe, up to 15 business days for USA and Canada, and up to 20 business days for the rest of the world.

 

How do I know if my order has been successfully shipped?

Once your order has been prepared and shipped, you will receive a Shipment Notification email with tracking information, so you'll always know where your package is.

 

I've received shipping confirmation e-mail with tracking number but how to track my order?

We advise to use http://www.track-trace.com/post to track orders. Just paste your tracking number in Post/EMS field, then press "Track with options" button and select your country on the left. Alternatively you can use your local Post's office website but note that tracking info will be visible only when the parcel hits destination country.

 

The estimated delivery date has passed and I still haven't received my order. What's wrong?

Please note that the estimated delivery dates are estimates only and are not guaranteed. There are many factors that can affect the delivery of your order.

 

Tracking says that the parcel has been returned. What's wrong?

The parcels are usually being returned because of the wrong address or because they were not picked up by the customer. In both cases you will be asked to cover re-shipping costs. Please contact us for details: store@playingarts.com.

 

Do you accept bulk orders?

Send us an email and we'll do our best to accommodate your request: store@playingarts.com.

 


 

If you still have a question or need further assistance regarding Playing Arts Store, please contact us at: store@playingarts.com, we will be happy to help.

For general questions about the project, please use contact form →